Domain knowledge: shipped and maintained in production

Everyone recognizes the need to collect, centralize, and govern an enterprise's domain knowledge. What is less clear is how to do that across the complexities of an organization at enterprise size. Practitioners from the customer side and the implementation side discuss what they have put into production, what it took to keep current, and where the boundaries between these forms turned out to matter. Curating this material has always taken more expert time than a firm could spare. Agents are absorbing part of that load, and the panel takes stock of how much. The premise: policy without tooling stays on paper, and when the right thing is easy, it gets done.